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Xbox and PlayStation online services crash | Xbox and PlayStation online services crash |
(about 4 hours later) | |
Xbox and PlayStation online services have been suffering technical problems, amid claims a hacking group has disabled their services. | Xbox and PlayStation online services have been suffering technical problems, amid claims a hacking group has disabled their services. |
Microsoft and Sony - the companies which make the games consoles - have told customers they are aware of issues affecting their online services. | Microsoft and Sony - the companies which make the games consoles - have told customers they are aware of issues affecting their online services. |
A hacking group called Lizard Squad is claiming to have caused the problems. | A hacking group called Lizard Squad is claiming to have caused the problems. |
Microsoft and Sony have not commented on the claim, but both said they were fixing the issues. | Microsoft and Sony have not commented on the claim, but both said they were fixing the issues. |
Just before 21:00 GMT, PlayStation's official Twitter account posted: "We are still looking into the PSN (PlayStation Network) issues reported earlier. Thanks again for your continued patience today." | Just before 21:00 GMT, PlayStation's official Twitter account posted: "We are still looking into the PSN (PlayStation Network) issues reported earlier. Thanks again for your continued patience today." |
A message on Xbox's website says: "Hi Xbox members. Are you having a rough time signing in to Xbox Live? We're working to get this figured out right away. | A message on Xbox's website says: "Hi Xbox members. Are you having a rough time signing in to Xbox Live? We're working to get this figured out right away. |
"Keep trying to sign in when you get a chance. We're grateful for your patience, and we'll be sure to loop you in on our progress in 30 minutes." | "Keep trying to sign in when you get a chance. We're grateful for your patience, and we'll be sure to loop you in on our progress in 30 minutes." |
'Worst Christmas ever' | 'Worst Christmas ever' |
Ros Bruce, from Essex, said her 10-year-old son got an Xbox One for Christmas, and he and a friend had spent weeks planning what games they would play together online. | Ros Bruce, from Essex, said her 10-year-old son got an Xbox One for Christmas, and he and a friend had spent weeks planning what games they would play together online. |
She said they had been downloading a game since 09:00 GMT - and by 23:40 it was still not ready. | She said they had been downloading a game since 09:00 GMT - and by 23:40 it was still not ready. |
"He has spent most of the day in tears," she said. | "He has spent most of the day in tears," she said. |
"He says it's been his worst Christmas ever. | "He says it's been his worst Christmas ever. |
"I think Xbox should compensate us all." | "I think Xbox should compensate us all." |