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| Hospital care case investigated | Hospital care case investigated |
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| A family has told of the "poor care" they say their mother received during the last three months of her life at a Cardiff hospital. | |
| Hilda Patterson, 80, died in Whitchurch hospital in October 2005 and was the third person whose care prompted an investigation over an 18-month period. | Hilda Patterson, 80, died in Whitchurch hospital in October 2005 and was the third person whose care prompted an investigation over an 18-month period. |
| Mrs Patterson broke her wrist and leg in separate falls and had a lamp fall on her head 10 days before she died. | Mrs Patterson broke her wrist and leg in separate falls and had a lamp fall on her head 10 days before she died. |
| Cardiff and Vale NHS Trust has made 24 recommendations following the case. | Cardiff and Vale NHS Trust has made 24 recommendations following the case. |
| It stressed there had been no serious breaches in professional conduct by any member of staff, but admitted there were occasions when best practice standards had not been met. | It stressed there had been no serious breaches in professional conduct by any member of staff, but admitted there were occasions when best practice standards had not been met. |
| An investigation by the trust found there was no direct link between the incidents suffered by Mrs Patterson and her death, but said there had been "deficits in her care". | An investigation by the trust found there was no direct link between the incidents suffered by Mrs Patterson and her death, but said there had been "deficits in her care". |
| Mrs Patterson's daughters checked her medical records after her death | Mrs Patterson's daughters checked her medical records after her death |
| Mrs Patterson's family became concerned about her care within a week of her admission to the hospital in July 2005 for psychiatric assessment. | Mrs Patterson's family became concerned about her care within a week of her admission to the hospital in July 2005 for psychiatric assessment. |
| At the time they were unaware there had been two previous cases where the hospital investigated allegations of failure in care standards. | At the time they were unaware there had been two previous cases where the hospital investigated allegations of failure in care standards. |
| Her daughter Sandra Herbert told BBC Wales: "She was subjected to that last three months... of just poor care and just lack of respect for her as a person. | Her daughter Sandra Herbert told BBC Wales: "She was subjected to that last three months... of just poor care and just lack of respect for her as a person. |
| "She was put in this side room, isolated - which was a terrible thing to do to mum anyway, because she hated that. | "She was put in this side room, isolated - which was a terrible thing to do to mum anyway, because she hated that. |
| "Worse than that, she was actually put in bed with cot-sides, and she used to say: 'I don't want to be treated like a baby.'" | "Worse than that, she was actually put in bed with cot-sides, and she used to say: 'I don't want to be treated like a baby.'" |
| The family requested her medical records following their mother's death to challenge the trust over the quality of care at Whitchurch. | The family requested her medical records following their mother's death to challenge the trust over the quality of care at Whitchurch. |
| Mrs Patterson's other daughter, Sue Avoth, said: "It wasn't actually until after all the incidents and trawling through her notes that it became evident that there [was a lack] in lots of areas of her care. | Mrs Patterson's other daughter, Sue Avoth, said: "It wasn't actually until after all the incidents and trawling through her notes that it became evident that there [was a lack] in lots of areas of her care. |
| "We trusted her to the care of the hospital, and I think they let her down." | "We trusted her to the care of the hospital, and I think they let her down." |
| The hospital is due to close over the next four years | The hospital is due to close over the next four years |
| The recommendations following Mrs Patterson's death include urgent improvements to record keeping, regular updates for care plans and risk assessments and a review of the use of un-prescribed cot sides for beds across the trust. | The recommendations following Mrs Patterson's death include urgent improvements to record keeping, regular updates for care plans and risk assessments and a review of the use of un-prescribed cot sides for beds across the trust. |
| Mrs Patterson's case was the third in an 18-month period to prompt investigations into the way elderly mentally ill patients are cared for. | Mrs Patterson's case was the third in an 18-month period to prompt investigations into the way elderly mentally ill patients are cared for. |
| The BBC's Week In Week Out programme has also seen a draft copy of a report about Whitchurch by the Mental Health Act Commission which is due to be published next month. | The BBC's Week In Week Out programme has also seen a draft copy of a report about Whitchurch by the Mental Health Act Commission which is due to be published next month. |
| It says while some improvements have been made, Whitchurch hospital is "universally acknowledged as failing to meet standards for modern mental health care, particularly in relation to privacy, safety and dignity." | It says while some improvements have been made, Whitchurch hospital is "universally acknowledged as failing to meet standards for modern mental health care, particularly in relation to privacy, safety and dignity." |
| Cardiff and Vale NHS Trust said it fully accepted it was unable to meet the requirements of a modern mental health service in a 100-year-old building, and plans to close Whitchurch and move inpatient care to new buildings in the next four years. | Cardiff and Vale NHS Trust said it fully accepted it was unable to meet the requirements of a modern mental health service in a 100-year-old building, and plans to close Whitchurch and move inpatient care to new buildings in the next four years. |
| Week In, Week Out is broadcast at 2235 GMT on Tuesday, 31 October on BBC One Wales. | Week In, Week Out is broadcast at 2235 GMT on Tuesday, 31 October on BBC One Wales. |