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OAP's family speak of 'poor' care OAP's family speak of 'poor' care
(4 days later)
A family has told of the "poor care" they say their mother received during the last three months of her life at a Cardiff hospital.A family has told of the "poor care" they say their mother received during the last three months of her life at a Cardiff hospital.
Hilda Patterson, 80, died in Whitchurch hospital in October 2005 and was the third person whose care prompted an investigation over an 18-month period.Hilda Patterson, 80, died in Whitchurch hospital in October 2005 and was the third person whose care prompted an investigation over an 18-month period.
Mrs Patterson broke her wrist and leg in separate falls and had a lamp fall on her head 10 days before she died.Mrs Patterson broke her wrist and leg in separate falls and had a lamp fall on her head 10 days before she died.
Cardiff and Vale NHS Trust has made 24 recommendations following the case.Cardiff and Vale NHS Trust has made 24 recommendations following the case.
It stressed there had been no serious breaches in professional conduct by any member of staff, but admitted there were occasions when best practice standards had not been met.It stressed there had been no serious breaches in professional conduct by any member of staff, but admitted there were occasions when best practice standards had not been met.
An investigation by the trust found there was no direct link between the incidents suffered by Mrs Patterson and her death, but said there had been "deficits in her care".An investigation by the trust found there was no direct link between the incidents suffered by Mrs Patterson and her death, but said there had been "deficits in her care".
Mrs Patterson's daughters checked her medical records after her deathMrs Patterson's daughters checked her medical records after her death
Mrs Patterson's family became concerned about her care within a week of her admission to the hospital in July 2005 for psychiatric assessment.Mrs Patterson's family became concerned about her care within a week of her admission to the hospital in July 2005 for psychiatric assessment.
At the time they were unaware there had been two previous cases where the hospital investigated allegations of failure in care standards.At the time they were unaware there had been two previous cases where the hospital investigated allegations of failure in care standards.
Her daughter Sandra Herbert told BBC Wales: "She was subjected to that last three months... of just poor care and just lack of respect for her as a person.Her daughter Sandra Herbert told BBC Wales: "She was subjected to that last three months... of just poor care and just lack of respect for her as a person.
"She was put in this side room, isolated - which was a terrible thing to do to mum anyway, because she hated that."She was put in this side room, isolated - which was a terrible thing to do to mum anyway, because she hated that.
"Worse than that, she was actually put in bed with cot-sides, and she used to say: 'I don't want to be treated like a baby.'""Worse than that, she was actually put in bed with cot-sides, and she used to say: 'I don't want to be treated like a baby.'"
The family requested her medical records following their mother's death to challenge the trust over the quality of care at Whitchurch.The family requested her medical records following their mother's death to challenge the trust over the quality of care at Whitchurch.
Mrs Patterson's other daughter, Sue Avoth, said: "It wasn't actually until after all the incidents and trawling through her notes that it became evident that there [was a lack] in lots of areas of her care.Mrs Patterson's other daughter, Sue Avoth, said: "It wasn't actually until after all the incidents and trawling through her notes that it became evident that there [was a lack] in lots of areas of her care.
"We trusted her to the care of the hospital, and I think they let her down.""We trusted her to the care of the hospital, and I think they let her down."
The hospital is due to close over the next four yearsThe hospital is due to close over the next four years
The recommendations following Mrs Patterson's death include urgent improvements to record keeping, regular updates for care plans and risk assessments and a review of the use of un-prescribed cot sides for beds across the trust.The recommendations following Mrs Patterson's death include urgent improvements to record keeping, regular updates for care plans and risk assessments and a review of the use of un-prescribed cot sides for beds across the trust.
Mrs Patterson's case was the third in an 18-month period to prompt investigations into the way elderly mentally ill patients are cared for.Mrs Patterson's case was the third in an 18-month period to prompt investigations into the way elderly mentally ill patients are cared for.
The BBC's Week In Week Out programme has also seen a draft copy of a report about Whitchurch by the Mental Health Act Commission which is due to be published next month.The BBC's Week In Week Out programme has also seen a draft copy of a report about Whitchurch by the Mental Health Act Commission which is due to be published next month.
It says while some improvements have been made, Whitchurch hospital is "universally acknowledged as failing to meet standards for modern mental health care, particularly in relation to privacy, safety and dignity."It says while some improvements have been made, Whitchurch hospital is "universally acknowledged as failing to meet standards for modern mental health care, particularly in relation to privacy, safety and dignity."
Cardiff and Vale NHS Trust said it fully accepted it was unable to meet the requirements of a modern mental health service in a 100-year-old building, and plans to close Whitchurch and move inpatient care to new buildings in the next four years.Cardiff and Vale NHS Trust said it fully accepted it was unable to meet the requirements of a modern mental health service in a 100-year-old building, and plans to close Whitchurch and move inpatient care to new buildings in the next four years.
Week In, Week Out is broadcast at 2235 GMT on Tuesday, 31 October on BBC One Wales.Week In, Week Out is broadcast at 2235 GMT on Tuesday, 31 October on BBC One Wales.