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| Version 0 | Version 1 |
|---|---|
| Problems persist at Heathrow's T5 | Problems persist at Heathrow's T5 |
| (about 2 hours later) | |
| Passengers at Heathrow's Terminal 5 are facing more cancellations after problems with baggage-handling systems could not be resolved overnight. | Passengers at Heathrow's Terminal 5 are facing more cancellations after problems with baggage-handling systems could not be resolved overnight. |
| Baggage handlers worked through the night sorting bags by hand because of a software fault in the automated system. | Baggage handlers worked through the night sorting bags by hand because of a software fault in the automated system. |
| BA said six Sunday arrivals and six departures were being cancelled. | BA said six Sunday arrivals and six departures were being cancelled. |
| BA said it hoped not to cancel more flights. However, snow could lead to other flights being delayed. | |
| A BA spokeswoman said: "We are having to manually reconcile bags for each flight which takes considerably more time than using the automated system." | A BA spokeswoman said: "We are having to manually reconcile bags for each flight which takes considerably more time than using the automated system." |
| The terminal suffered baggage problems within hours of opening nine days ago. | The terminal suffered baggage problems within hours of opening nine days ago. |
| Apology to passengers | Apology to passengers |
| It terminal was meant to have returned to normal operations on Saturday, however the technical problem forced a further 24 cancellations. | It terminal was meant to have returned to normal operations on Saturday, however the technical problem forced a further 24 cancellations. |
| A spokesman for BAA, the airport operator, said last night: "Our staff will work through the night and during tomorrow to resolve the problems. | A spokesman for BAA, the airport operator, said last night: "Our staff will work through the night and during tomorrow to resolve the problems. |
| "We are sorry for the inconvenience this may cause to British Airways and passengers." | "We are sorry for the inconvenience this may cause to British Airways and passengers." |
| Almost 250 flights in and out of T5 were cancelled during its first four days because of glitches with its new baggage-handling system, a temporary suspension of luggage check-in and staff familiarisation problems. | Almost 250 flights in and out of T5 were cancelled during its first four days because of glitches with its new baggage-handling system, a temporary suspension of luggage check-in and staff familiarisation problems. |
| £16m cost | £16m cost |
| Before Saturday's baggage problems emerged, it was thought that about 9,000 bags still need to be returned to their owners - down from 28,000 which were delayed during the past week. | Before Saturday's baggage problems emerged, it was thought that about 9,000 bags still need to be returned to their owners - down from 28,000 which were delayed during the past week. |
| The airline said its problems were expected to cost it about £16m. | The airline said its problems were expected to cost it about £16m. |
| BA says it will contact all passengers on cancelled flights who have given BA mobile contact details. | BA says it will contact all passengers on cancelled flights who have given BA mobile contact details. |
| But all passengers are advised to check the BA website before travelling. | But all passengers are advised to check the BA website before travelling. |