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| More cancellations at Terminal 5 | |
| (about 1 hour later) | |
| More than 60 flights have been cancelled at Heathrow's Terminal 5 after snow added to disruption caused by baggage-handling problems. | |
| BA said 31 flights to the terminal and 31 from it were cancelled, with more delays possible due to snow. | |
| It said air traffic control had reduced the frequency of runway traffic. | |
| Baggage handlers had worked through the night sorting bags by hand because of a software fault in the automated system operated by BAA. | |
| Two runways were briefly closed for de-icing after snow fell in London. | Two runways were briefly closed for de-icing after snow fell in London. |
| Following the latest cancellations - 50 BA flights in addition to 12 earlier - a BA spokeswoman said: "Air traffic control has reduced the number of aircraft that can take off and land per hour." | |
| We are sorry for the inconvenience this may cause to British Airways and passengers BAA spokesman class="" href="/1/hi/uk/7332986.stm">Snow falls across the UK | |
| Earlier, regarding baggage problems, a BA spokeswoman said: "We are having to manually reconcile bags for each flight which takes considerably more time than using the automated system." | |
| The terminal suffered baggage problems within hours of opening ten days ago, but BA had expected to operate a full schedule of flights for the first time on Saturday, having said the problems were resolved. | The terminal suffered baggage problems within hours of opening ten days ago, but BA had expected to operate a full schedule of flights for the first time on Saturday, having said the problems were resolved. |
| However, it ended up cancelling a total of 24 flights when the automated system malfunctioned. | However, it ended up cancelling a total of 24 flights when the automated system malfunctioned. |
| A spokesman for BAA, the airport operator, said on Saturday night: "We are sorry for the inconvenience this may cause to British Airways and passengers." | A spokesman for BAA, the airport operator, said on Saturday night: "We are sorry for the inconvenience this may cause to British Airways and passengers." |
| Baggage problems | |
| Since the terminal opened, hundreds of flights have been cancelled because of glitches with its new baggage-handling system, a temporary suspension of luggage check-in and staff familiarisation problems. | Since the terminal opened, hundreds of flights have been cancelled because of glitches with its new baggage-handling system, a temporary suspension of luggage check-in and staff familiarisation problems. |
| Before Saturday's baggage problems emerged, it was thought that about 9,000 bags still need to be returned to their owners - down from 28,000 which were delayed during the past week. | Before Saturday's baggage problems emerged, it was thought that about 9,000 bags still need to be returned to their owners - down from 28,000 which were delayed during the past week. |
| The airline said its problems were expected to cost it about £16m. | The airline said its problems were expected to cost it about £16m. |
| BA says it will contact all passengers on cancelled flights who have given BA mobile contact details. | BA says it will contact all passengers on cancelled flights who have given BA mobile contact details. |
| But all passengers are advised to check the BA website before travelling. | But all passengers are advised to check the BA website before travelling. |