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| Version 2 | Version 3 |
|---|---|
| Problems persist at Heathrow's T5 | Problems persist at Heathrow's T5 |
| (20 minutes later) | |
| Passengers at Heathrow's Terminal 5 are facing more cancellations after problems with baggage-handling systems could not be resolved overnight. | Passengers at Heathrow's Terminal 5 are facing more cancellations after problems with baggage-handling systems could not be resolved overnight. |
| Baggage handlers worked through the night sorting bags by hand because of a software fault in the automated system operated by BAA. | Baggage handlers worked through the night sorting bags by hand because of a software fault in the automated system operated by BAA. |
| BA said 12 Sunday flights to and from the terminal were cancelled, with more delays possible due to snow. | |
| Two runways were briefly closed for de-icing after snow fell in London. | |
| Continuing problems | Continuing problems |
| Regarding the terminal problems, a BA spokeswoman said: "We are having to manually reconcile bags for each flight which takes considerably more time than using the automated system." | |
| The terminal suffered baggage problems within hours of opening ten days ago, but BA had expected to operate a full schedule of flights for the first time on Saturday, having said the problems were resolved. | The terminal suffered baggage problems within hours of opening ten days ago, but BA had expected to operate a full schedule of flights for the first time on Saturday, having said the problems were resolved. |
| However, it ended up cancelling a total of 24 flights when the automated system malfunctioned. | |
| A spokesman for BAA, the airport operator, said on Saturday night: "We are sorry for the inconvenience this may cause to British Airways and passengers." | A spokesman for BAA, the airport operator, said on Saturday night: "We are sorry for the inconvenience this may cause to British Airways and passengers." |
| Since the terminal opened, hundreds of flights have been cancelled because of glitches with its new baggage-handling system, a temporary suspension of luggage check-in and staff familiarisation problems. | Since the terminal opened, hundreds of flights have been cancelled because of glitches with its new baggage-handling system, a temporary suspension of luggage check-in and staff familiarisation problems. |
| Before Saturday's baggage problems emerged, it was thought that about 9,000 bags still need to be returned to their owners - down from 28,000 which were delayed during the past week. | Before Saturday's baggage problems emerged, it was thought that about 9,000 bags still need to be returned to their owners - down from 28,000 which were delayed during the past week. |
| The airline said its problems were expected to cost it about £16m. | The airline said its problems were expected to cost it about £16m. |
| BA says it will contact all passengers on cancelled flights who have given BA mobile contact details. | BA says it will contact all passengers on cancelled flights who have given BA mobile contact details. |
| But all passengers are advised to check the BA website before travelling. | But all passengers are advised to check the BA website before travelling. |