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| Tesco Bank customers lose money to 'fraudsters' | |
| (about 2 hours later) | |
| Thousands of Tesco Bank current account customers appear to have been targeted by fraudsters, with some saying they have lost hundreds of pounds. | |
| Customers complained on social media about money being withdrawn without permission and their cards being blocked. | |
| The bank said its anti-fraud systems "identified suspicious activity on a number of customer accounts". | The bank said its anti-fraud systems "identified suspicious activity on a number of customer accounts". |
| It said some cards were immediately blocked as a precautionary measure. | |
| Those card-holders would still be able to use online banking, the company said. | Those card-holders would still be able to use online banking, the company said. |
| Tesco Bank said the customers affected numbered "in the thousands but less than 10,000" and that they had all been sent alerts to notify them. It said they should contact the bank if they had any concerns. | Tesco Bank said the customers affected numbered "in the thousands but less than 10,000" and that they had all been sent alerts to notify them. It said they should contact the bank if they had any concerns. |
| Some customers said they had lost hundreds of pounds from their accounts. | Some customers said they had lost hundreds of pounds from their accounts. |
| Alan Baxter from Berwick-upon-Tweed said he had lost £600, leaving him with just £21.88 in the bank. | Alan Baxter from Berwick-upon-Tweed said he had lost £600, leaving him with just £21.88 in the bank. |
| He said: "Tesco said they couldn't offer me emergency funds but would offer £25 as a goodwill gesture. | He said: "Tesco said they couldn't offer me emergency funds but would offer £25 as a goodwill gesture. |
| "I've got food and petrol to pay for. I have a delivery of coal coming tomorrow for our coal-fired heater and I won't be able to pay." | "I've got food and petrol to pay for. I have a delivery of coal coming tomorrow for our coal-fired heater and I won't be able to pay." |
| Kevin Smith in Blackpool said he had lost £500 from one account and £20 from another. | Kevin Smith in Blackpool said he had lost £500 from one account and £20 from another. |
| He said: "I was just about to go to bed last night when I received a text message from Tesco saying there had been fraud on my account. So of course you panic." | He said: "I was just about to go to bed last night when I received a text message from Tesco saying there had been fraud on my account. So of course you panic." |
| The Financial Conduct Authority says banks must refund unauthorised payments immediately, unless they have evidence that the customer was at fault or the payment was more than 13 months ago. | |
| Tesco Bank has been wholly owned by Tesco plc since 2008, after starting life as a joint venture with Royal Bank of Scotland. | |
| It offers a range of personal banking products, including credit cards, personal loans, savings, mortgages and general insurance. | It offers a range of personal banking products, including credit cards, personal loans, savings, mortgages and general insurance. |
| It has more than seven million customer accounts and 4,000 staff, based in Edinburgh, Glasgow and Newcastle. | It has more than seven million customer accounts and 4,000 staff, based in Edinburgh, Glasgow and Newcastle. |
| Are you a Tesco Bank customer affected by this? You can email haveyoursay@bbc.co.uk with your experiences. | Are you a Tesco Bank customer affected by this? You can email haveyoursay@bbc.co.uk with your experiences. |
| Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: | Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: |
| Or use the form below | Or use the form below |