This article is from the source 'bbc' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.
You can find the current article at its original source at http://www.bbc.co.uk/news/business-37888327
The article has changed 9 times. There is an RSS feed of changes available.
| Version 5 | Version 6 |
|---|---|
| Tesco Bank customers lose money to 'fraudsters' | Tesco Bank customers lose money to 'fraudsters' |
| (about 2 hours later) | |
| Thousands of Tesco Bank current account customers appear to have been targeted by fraudsters, with some saying they have lost hundreds of pounds. | Thousands of Tesco Bank current account customers appear to have been targeted by fraudsters, with some saying they have lost hundreds of pounds. |
| Customers have complained about money being withdrawn without permission, cards being blocked and long delays to get through to the bank on the phone. | Customers have complained about money being withdrawn without permission, cards being blocked and long delays to get through to the bank on the phone. |
| The bank said its anti-fraud systems had identified "suspicious activity" on some customer accounts. | |
| It said the customers affected were in their "thousands but less than 10,000". | |
| By Sunday evening, Tesco Bank said it had spoken to the majority of those customers affected and any stolen money would be refunded from Monday onwards and "within 24 business hours". | |
| Some cards had been immediately blocked as a precautionary measure, but affected customers were still be able to use online banking and carry out chip and pin transactions, the company said. | |
| It said customers should contact the bank if they had any concerns, but added: "We can reassure our customers that they will not lose out as a result." | |
| Alan Baxter from Berwick-upon-Tweed said he had lost £600, leaving him with just £21.88 in the bank. | Alan Baxter from Berwick-upon-Tweed said he had lost £600, leaving him with just £21.88 in the bank. |
| He said: "Tesco said they couldn't offer me emergency funds but would offer £25 as a goodwill gesture. | He said: "Tesco said they couldn't offer me emergency funds but would offer £25 as a goodwill gesture. |
| "I've got food and petrol to pay for. I have a delivery of coal coming tomorrow for our coal-fired heater and I won't be able to pay." | "I've got food and petrol to pay for. I have a delivery of coal coming tomorrow for our coal-fired heater and I won't be able to pay." |
| Kevin Smith, from Blackpool, said he had lost £500 from one account and £20 from another. | Kevin Smith, from Blackpool, said he had lost £500 from one account and £20 from another. |
| He said: "I was just about to go to bed last night when I received a text message from Tesco saying there had been fraud on my account. So of course you panic." | He said: "I was just about to go to bed last night when I received a text message from Tesco saying there had been fraud on my account. So of course you panic." |
| 'Vanished' | 'Vanished' |
| Other customers complained on Tesco Bank's website and on social media about long delays when calling the company's customer service line to find out if their account was affected. | Other customers complained on Tesco Bank's website and on social media about long delays when calling the company's customer service line to find out if their account was affected. |
| "Appalling service here. Woken at 4am to say contact urgently. Spent over three hours on hold. No answer," one wrote. | "Appalling service here. Woken at 4am to say contact urgently. Spent over three hours on hold. No answer," one wrote. |
| Another wrote: "Been waiting 40 mins to get through to @TescoBankNews. I hope my money is safe..." | Another wrote: "Been waiting 40 mins to get through to @TescoBankNews. I hope my money is safe..." |
| A third said: "My weekend is not going very well, thanks to Tesco Bank. Money has vanished from my account and you don't even answer the phone." | A third said: "My weekend is not going very well, thanks to Tesco Bank. Money has vanished from my account and you don't even answer the phone." |
| The Financial Conduct Authority says banks must refund unauthorised payments immediately, unless they have evidence that the customer was at fault or the payment was more than 13 months ago. | The Financial Conduct Authority says banks must refund unauthorised payments immediately, unless they have evidence that the customer was at fault or the payment was more than 13 months ago. |
| Banks are also required to refund any charges or interest added to your account as a result of the fraudulent payments. | Banks are also required to refund any charges or interest added to your account as a result of the fraudulent payments. |
| Tesco Bank has been owned by Tesco plc since 2008, after starting as a joint venture with Royal Bank of Scotland. | |
| The bank has more than seven million customer accounts and 4,000 staff, based in Edinburgh, Glasgow and Newcastle. | The bank has more than seven million customer accounts and 4,000 staff, based in Edinburgh, Glasgow and Newcastle. |
| Are you a Tesco Bank customer affected by this? You can email haveyoursay@bbc.co.uk with your experiences. | Are you a Tesco Bank customer affected by this? You can email haveyoursay@bbc.co.uk with your experiences. |
| Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: | Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: |
| h | h |
| Or use the form below | Or use the form below |