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London ambulance service hit by New Year fault London ambulance service hit by New Year fault
(35 minutes later)
London Ambulance Service says emergency response times were delayed overnight after control room "technical" issues meant calls had to be logged manually. Ambulance response times were delayed in London overnight after technical problems hit the control room, the ambulance service has said.
It is understood the computer system crashed, so calls had to be recorded by pen and paper for nearly five hours. It is understood the computer system crashed, so calls had to be recorded by pen and paper for nearly five hours on one of the busiest nights of the year.
A spokesman said staff were trained for such situations, and continued to prioritise their response to patients with life-threatening conditions. A spokesman said staff were trained for such situations, and continued to prioritise responses as usual.
New Year's Eve is one of the busiest nights of the year for the service. Calls had to be logged manually between 00:30 GMT and 05:15 GMT.
The BBC understands some ambulances had to be tracked manually using maps, and operate without satellite navigation systems.
It came after Command Point, the service's call logging and tracking software, crashed.
London Ambulance Service said an investigation would take place.
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