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| London ambulance service hit by New Year fault | London ambulance service hit by New Year fault |
| (35 minutes later) | |
| Ambulance response times were delayed in London overnight after technical problems hit the control room, the ambulance service has said. | Ambulance response times were delayed in London overnight after technical problems hit the control room, the ambulance service has said. |
| It is understood the computer system crashed, so calls had to be recorded by pen and paper for nearly five hours on one of the busiest nights of the year. | It is understood the computer system crashed, so calls had to be recorded by pen and paper for nearly five hours on one of the busiest nights of the year. |
| A spokesman said staff were trained for such situations and continued to prioritise responses as usual. | |
| Calls had to be logged manually between 00:30 GMT and 05:15 GMT. | Calls had to be logged manually between 00:30 GMT and 05:15 GMT. |
| The BBC understands some ambulances had to be tracked manually using maps, and operate without satellite navigation systems. | The BBC understands some ambulances had to be tracked manually using maps, and operate without satellite navigation systems. |
| It came after Command Point, the service's call logging and tracking software, crashed. | It came after Command Point, the service's call logging and tracking software, crashed. |
| London Ambulance Service said an investigation would take place. | London Ambulance Service said an investigation would take place. |
| The problems came as tens of thousands of people gathered to see in the New Year at London's annual fireworks display, on what was predicted to be the service's busiest night ever. | |
| London Ambulance Service tweeted it had treated 162 patients in the event area. | |
| The UK's police presence has been stepped up amid security fears following a series of terror attacks around Europe in the past year. | |
| Have you been affected by the fault? Tell us about your experiences by emailing haveyoursay@bbc.co.uk. | Have you been affected by the fault? Tell us about your experiences by emailing haveyoursay@bbc.co.uk. |
| Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: | Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: |
| Or use the form below | Or use the form below |