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Manchester Metrolink tram network halted by systems failure | Manchester Metrolink tram network halted by systems failure |
(about 3 hours later) | |
The whole of Greater Manchester's tram network has been shut down because of a technical fault. | |
Control room staff lost visible sight of trams although drivers remained in radio contact, Transport for Greater Manchester (TfGM) said. | |
A spokeswoman said the failure, which is not being linked to any cyber-attack, was discovered at about 15:50 BST on Sunday. | |
Technicians are due to work through the night to try to find the fault. | |
"Due to a communication fault, all lines are suspended," the company said in a statement. | "Due to a communication fault, all lines are suspended," the company said in a statement. |
The firm said no trams would be running until the issue had been resolved and added: "Replacement bus services across the network and [some] rail services are accepting tickets on the Airport line, East Manchester and Rochdale." | |
'Stranded with children' | |
In a tweet, Manchester Metrolink said it was "unable to make announcements or update information displays" at tram stops. | In a tweet, Manchester Metrolink said it was "unable to make announcements or update information displays" at tram stops. |
At about 22:00 Metrolink said: "Technicians will work through the night, but until the fault is identified there is no timescale for recovery of the systems." | |
Frustrated travellers contacted the BBC to share their stories. | |
One, who bought tickets just before the service stopped, said: "I was stranded with three small children. | |
"I ended up having to pay for a taxi which cost me a further £7 on top of my tram ticket." | |
Another simply described it as "a shambles". | |
Metrolink apologised for the inconvenience and advised passengers to check its website for updates. | |
Have you been affected by the shutdown of the tram network? Share your experience with us by emailing haveyoursay@bbc.co.uk. | Have you been affected by the shutdown of the tram network? Share your experience with us by emailing haveyoursay@bbc.co.uk. |
Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: | Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: |
Or use the form below | Or use the form below |