This article is from the source 'bbc' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.
You can find the current article at its original source at https://www.bbc.co.uk/news/technology-49596820
The article has changed 4 times. There is an RSS feed of changes available.
| Version 0 | Version 1 |
|---|---|
| Yahoo email fault hits BT, Sky and TalkTalk customers | Yahoo email fault hits BT, Sky and TalkTalk customers |
| (32 minutes later) | |
| Yahoo's global email service is experiencing a fault making it impossible for users to send and receive messages or make use of their webmail accounts. | Yahoo's global email service is experiencing a fault making it impossible for users to send and receive messages or make use of their webmail accounts. |
| In the UK, the problem has also affected BT, Sky and TalkTalk's email accounts, which are powered by the US brand's service. | In the UK, the problem has also affected BT, Sky and TalkTalk's email accounts, which are powered by the US brand's service. |
| Downdetector indicates that the problem began at about 07:00 BST. | Downdetector indicates that the problem began at about 07:00 BST. |
| Yahoo says it is "working diligently" to solve the problem. | Yahoo says it is "working diligently" to solve the problem. |
| The business is owned by the US communications firm Verizon. | The business is owned by the US communications firm Verizon. |
| "Yahoo is currently experiencing a global outage, which means that many of our customers are unable to access their BT Yahoo email accounts," said a spokesman for BT. | "Yahoo is currently experiencing a global outage, which means that many of our customers are unable to access their BT Yahoo email accounts," said a spokesman for BT. |
| "Yahoo is working to fix the issue as quickly as possible, we're sorry for any inconvenience caused." | "Yahoo is working to fix the issue as quickly as possible, we're sorry for any inconvenience caused." |
| TalkTalk and Sky have also tweeted about the matter. | TalkTalk and Sky have also tweeted about the matter. |
| Those with AOL accounts have also been affected. | Those with AOL accounts have also been affected. |
| Internet faults of one kind or another are not uncommon, but it is relatively unusual for them to last more than six hours, as has happened in this case. | |
| In the past half hour, some customers have reported being able to access their accounts again, but say that several hours-worth of emails appear to be missing. | |
| Have you or your business been affected by the fault? If you have another, unaffected email account you can contact us: haveyoursay@bbc.co.uk. | Have you or your business been affected by the fault? If you have another, unaffected email account you can contact us: haveyoursay@bbc.co.uk. |
| Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: | Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: |
| Or please use the form below: | Or please use the form below: |