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| Version 1 | Version 2 |
|---|---|
| Gatwick Airport passengers complain of new check-in delays | Gatwick Airport passengers complain of new check-in delays |
| (33 minutes later) | |
| One passenger said that when she arrived the queue was "out of the door" | |
| Passengers flying from Gatwick Airport have reported long queues again due to a problem with the airport's self-check-in machines. | Passengers flying from Gatwick Airport have reported long queues again due to a problem with the airport's self-check-in machines. |
| Earlier, Gatwick said it was "running well" and had made significant progress rectifying a technical issue which caused delays on Saturday. | Earlier, Gatwick said it was "running well" and had made significant progress rectifying a technical issue which caused delays on Saturday. |
| Elaine MacDonald, travelling to Glasgow on Sunday, said she and others had queued for about 90 minutes. | Elaine MacDonald, travelling to Glasgow on Sunday, said she and others had queued for about 90 minutes. |
| "There were just so many people. It was absolute chaos," she said. | "There were just so many people. It was absolute chaos," she said. |
| If anyone is travelling from Gatwick Airport today, BA bag drop is currently taking about an hour - an hour and a half because of technical issues earlier. Absolute carnage, bag has (hopefully) made my flight by the skin of its teeth. 😩🤯 | If anyone is travelling from Gatwick Airport today, BA bag drop is currently taking about an hour - an hour and a half because of technical issues earlier. Absolute carnage, bag has (hopefully) made my flight by the skin of its teeth. 😩🤯 |
| Another traveller, Sarah Mo from London, said she had been stuck at check-in for an hour and none of the bag drop machines were working. | Another traveller, Sarah Mo from London, said she had been stuck at check-in for an hour and none of the bag drop machines were working. |
| Ms Mo, was was catching a British Airways (BA) flight to Malta, said there were "hundreds of people getting really stressed about missing their flights". | |
| Meanwhile, Patricia González Muñiz, from Bedfordshire, said when she arrived for her BA flight from Gatwick to New York, the queue was "out of the door". | |
| She said despite waiting for about an hour and a half, she estimated there were "about 50" people still in front of her. | |
| A problem with the self check-in kiosks at Gatwick led to long queues at the regular desks on Saturday | |
| On Saturday, the BBC was told of chaotic scenes as "hundreds" of passengers lined up in an "absolutely packed" terminal. | On Saturday, the BBC was told of chaotic scenes as "hundreds" of passengers lined up in an "absolutely packed" terminal. |
| The airport apologised for the check-in delays, which it said was due to a technical issue with a system managed by a third party. | The airport apologised for the check-in delays, which it said was due to a technical issue with a system managed by a third party. |
| In a statement issued on Sunday morning, the airport said it had been working with the supplier to rectify the technical issue and significant progress had been made to fix it. | |
| A Gatwick spokeswoman said: "The airport operation is running well this morning and passengers should plan their journey as usual. | A Gatwick spokeswoman said: "The airport operation is running well this morning and passengers should plan their journey as usual. |
| "For any queries please contact your airline. There may be some delays due to air traffic control strikes in France." | "For any queries please contact your airline. There may be some delays due to air traffic control strikes in France." |
| Earlier on Sunday, the airport had indicated in a tweet that the technical issue was ongoing and had warned that passengers could still experience delays. | |
| Related Topics | Related Topics |
| Travel | Travel |
| Gatwick Airport | Gatwick Airport |
| Air travel | Air travel |
| Gatwick | Gatwick |