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| Version 2 | Version 3 |
|---|---|
| Gatwick Airport passengers complain of new check-in delays | Gatwick Airport passengers complain of new check-in delays |
| (32 minutes later) | |
| One passenger said that when she arrived the queue was "out of the door" | One passenger said that when she arrived the queue was "out of the door" |
| Passengers flying from Gatwick Airport have reported long queues again due to a problem with the airport's self-check-in machines. | Passengers flying from Gatwick Airport have reported long queues again due to a problem with the airport's self-check-in machines. |
| Earlier, Gatwick said it was "running well" and had made significant progress rectifying a technical issue which caused delays on Saturday. | Earlier, Gatwick said it was "running well" and had made significant progress rectifying a technical issue which caused delays on Saturday. |
| But Elaine MacDonald, travelling on Sunday, described "absolute chaos" after queuing for about 90 minutes. | |
| Gatwick said it had seen "some queuing" but overall it was "running as usual". | |
| If anyone is travelling from Gatwick Airport today, BA bag drop is currently taking about an hour - an hour and a half because of technical issues earlier. Absolute carnage, bag has (hopefully) made my flight by the skin of its teeth. 😩🤯 | If anyone is travelling from Gatwick Airport today, BA bag drop is currently taking about an hour - an hour and a half because of technical issues earlier. Absolute carnage, bag has (hopefully) made my flight by the skin of its teeth. 😩🤯 |
| Another traveller, Sarah Mo from London, said she had been stuck at check-in for an hour and none of the bag drop machines were working. | Another traveller, Sarah Mo from London, said she had been stuck at check-in for an hour and none of the bag drop machines were working. |
| Ms Mo, was was catching a British Airways (BA) flight to Malta, said there were "hundreds of people getting really stressed about missing their flights". | Ms Mo, was was catching a British Airways (BA) flight to Malta, said there were "hundreds of people getting really stressed about missing their flights". |
| Meanwhile, Patricia González Muñiz, from Bedfordshire, said when she arrived for her BA flight from Gatwick to New York, the queue was "out of the door". | Meanwhile, Patricia González Muñiz, from Bedfordshire, said when she arrived for her BA flight from Gatwick to New York, the queue was "out of the door". |
| She said despite waiting for about an hour and a half, she estimated there were "about 50" people still in front of her. | She said despite waiting for about an hour and a half, she estimated there were "about 50" people still in front of her. |
| A problem with the self check-in kiosks at Gatwick led to long queues at the regular desks on Saturday | A problem with the self check-in kiosks at Gatwick led to long queues at the regular desks on Saturday |
| In a statement issued on Sunday morning, the airport said it had been working with the supplier to rectify the technical issue and significant progress had been made to fix it. | In a statement issued on Sunday morning, the airport said it had been working with the supplier to rectify the technical issue and significant progress had been made to fix it. |
| A Gatwick spokeswoman said: "The airport operation is running well this morning and passengers should plan their journey as usual. | A Gatwick spokeswoman said: "The airport operation is running well this morning and passengers should plan their journey as usual. |
| "For any queries please contact your airline. There may be some delays due to air traffic control strikes in France." | "For any queries please contact your airline. There may be some delays due to air traffic control strikes in France." |
| Earlier on Sunday, the airport had indicated in a tweet that the technical issue was ongoing and had warned that passengers could still experience delays. | Earlier on Sunday, the airport had indicated in a tweet that the technical issue was ongoing and had warned that passengers could still experience delays. |
| Related Topics | Related Topics |
| Travel | Travel |
| Gatwick Airport | Gatwick Airport |
| Air travel | Air travel |
| Gatwick | Gatwick |