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| Vodafone broadband down for customers across UK | Vodafone broadband down for customers across UK |
| (35 minutes later) | |
| Vodafone customers across the UK have reported their broadband internet service is down. | Vodafone customers across the UK have reported their broadband internet service is down. |
| More than 2,700 users have complained of having no internet access, according to the website Downdetector, which tracks problems with online services. | More than 2,700 users have complained of having no internet access, according to the website Downdetector, which tracks problems with online services. |
| On Twitter, Vodafone said it was investigating and "dedicated teams" were working to fix the issue. | On Twitter, Vodafone said it was investigating and "dedicated teams" were working to fix the issue. |
| It follows issues at Virgin Media O2 on Tuesday, when more than 50,000 broadband customers reported problems. | It follows issues at Virgin Media O2 on Tuesday, when more than 50,000 broadband customers reported problems. |
| Vodafone tweeted it was "incredibly sorry" for the inconvenience, and said its "top priority" was getting customers reconnected. | |
| A spokesperson told the BBC they were awaiting "further information" and would provide an update in due course. | |
| A number of customers expressed their anger at Monday's problems, coming at a time of significant price rises, with one calling it "shameful". | |
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| The firm is one of a number of broadband providers to have made large mid-contract price increases in April - with some customers experiencing rises of nearly 15% according to figures from price comparison service Uswitch. | The firm is one of a number of broadband providers to have made large mid-contract price increases in April - with some customers experiencing rises of nearly 15% according to figures from price comparison service Uswitch. |
| The exact number of people who have been affected by the outage is unclear, because users must have an additional way to access the internet - such as a mobile device with 4G - in order to report the problem. | |
| Vodafone said it "was not aware" of any issues affecting its 5G mobile network. | |
| Related Topics | Related Topics |
| Vodafone | Vodafone |
| Broadband | Broadband |