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| Vodafone broadband down for customers across UK | Vodafone broadband down for customers across UK |
| (about 1 hour later) | |
| Vodafone customers across the UK have reported their broadband internet service is down. | Vodafone customers across the UK have reported their broadband internet service is down. |
| More than 2,800 users have complained of having no internet access, according to the website Downdetector, which tracks problems with online services. | More than 2,800 users have complained of having no internet access, according to the website Downdetector, which tracks problems with online services. |
| Vodafone said it was "incredibly sorry" for the inconvenience and was working to fix the issue. | Vodafone said it was "incredibly sorry" for the inconvenience and was working to fix the issue. |
| It follows issues at Virgin Media O2 on Tuesday, when more than 50,000 broadband customers reported problems. | It follows issues at Virgin Media O2 on Tuesday, when more than 50,000 broadband customers reported problems. |
| Vodafone is one of the UK's largest broadband providers, with more than one million customers. | Vodafone is one of the UK's largest broadband providers, with more than one million customers. |
| A number of users expressed their anger at the problems which come at a time of significant price rises, with one calling it "shameful". | A number of users expressed their anger at the problems which come at a time of significant price rises, with one calling it "shameful". |
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| The firm is one of a number of broadband providers to have made large mid-contract price increases in April - with some customers experiencing rises of nearly 15% according to figures from price comparison service Uswitch. | The firm is one of a number of broadband providers to have made large mid-contract price increases in April - with some customers experiencing rises of nearly 15% according to figures from price comparison service Uswitch. |
| Other users tweeted that the outage was affecting their ability to work from home, with one person asking if Vodafone plans to reimburse them for the cost of using mobile data so they can still work while the service is down. | |
| Vodafone said it was unsure how long it would take to resolve the broadband problems, but that reconnecting customers was its "top priority". | |
| The exact number of people affected is unclear, because users must have an additional way to access the internet - such as a mobile device with 4G - in order to report the problem. | |
| Vodafone said it "was not aware" of any issues affecting its mobile network. | |
| Related Topics | Related Topics |
| Vodafone | Vodafone |
| Broadband | Broadband |