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Bank hitch hits Halifax customers Bank hitch hits Halifax customers
(about 2 hours later)
Halifax customers have been hit by a power failure affecting cash machines and online banking. Halifax customers have been hit by a power failure affecting all branches, cash machines and online banking.
The bank said an external power disruption at an IT centre in Yorkshire caused problems to a range of Halifax and Bank of Scotland services.The bank said an external power disruption at an IT centre in Yorkshire caused problems to a range of Halifax and Bank of Scotland services.
Power has now been restored, and the company says it is working to get services back to normal.Power has now been restored, and the company says it is working to get services back to normal.
A spokesman said: "We apologise to customers for the disruption and inconvenience this is causing." A spokesperson said: "We apologise to customers for the disruption and inconvenience this is causing."
Branches are open for customers as usual. Cash problems
Branches are open, but it is only possible to withdraw money at the counter service, where staff have been writing transaction details down on paper.
HBOS cash machines are out of service, and customers have also been having their cards rejected at the cash machines of other banks, and in some shops.
Online banking is disrupted as well, and customers are unable to log on to access their accounts.
At one branch of Halifax in London, this morning, customers were greeted at the door by a manager telling them that "all banking services are down".
Appointments were being cancelled, because staff computer systems were not working, and customers were only allowed to withdraw a maximum of £200 because the bank could not check their account balance.
An HBOS spokesperson said: "Power has now been restored to the centre via our back up generators. We are currently in the process of getting services back to normal."