This article is from the source 'bbc' and was first published or seen on . It will not be checked again for changes.

You can find the current article at its original source at http://news.bbc.co.uk/go/rss/-/1/hi/uk/8360313.stm

The article has changed 5 times. There is an RSS feed of changes available.

Version 2 Version 3
Power failure hits HBOS customers Power failure hits HBOS customers
(10 minutes later)
Halifax customers have been hit by a power failure affecting all branches, cash machines and online banking.Halifax customers have been hit by a power failure affecting all branches, cash machines and online banking.
The bank said an external power disruption at an IT centre in Yorkshire caused problems to a range of Halifax and Bank of Scotland services.The bank said an external power disruption at an IT centre in Yorkshire caused problems to a range of Halifax and Bank of Scotland services.
Power has now been restored, and the company says all systems, including cash machines are now running. Power has now been restored, and the company says systems, including cash machines, are now running.
A spokesperson said: "We apologise to customers for the disruption and inconvenience this is causing." But customers are still unable to use online services. A spokesperson said that should be resolved this evening.
She said: "We apologise to customers for the disruption and inconvenience this is causing."
Cash problemsCash problems
Branches are open, but it is only possible to withdraw money at the counter service, where staff have been writing transaction details down on paper. Branches were open this morning, but it was only possible to withdraw money at the counter service, where staff were writing transaction details down on paper.
HBOS cash machines are out of service, and customers have also been having their cards rejected at the cash machines of other banks, and in some shops. HBOS cash machines were out of service, and customers had also been having their cards rejected at the cash machines of other banks, and in some shops.
Online banking is disrupted as well, and customers are unable to log on to access their accounts. A spokesperson said cash machines started working again at 1430 GMT and bank cards are again being accepted at shops and at other banks' ATMs, as usual.
Online banking is still disrupted, and customers are unable to log on to access their accounts.
At one branch of Halifax in London, this morning, customers were greeted at the door by a manager telling them that "all banking services are down".At one branch of Halifax in London, this morning, customers were greeted at the door by a manager telling them that "all banking services are down".
Appointments were being cancelled, because staff computer systems were not working, and customers were only allowed to withdraw a maximum of £200 because the bank could not check their account balance.Appointments were being cancelled, because staff computer systems were not working, and customers were only allowed to withdraw a maximum of £200 because the bank could not check their account balance.
An HBOS spokesperson said: "Power was restored to the centre via our back up generators in the late morning and all systems, including cash machines, are running normally as of 1430.An HBOS spokesperson said: "Power was restored to the centre via our back up generators in the late morning and all systems, including cash machines, are running normally as of 1430.
"We are still experiencing some problems with internet banking which we hope to have resolved shortly.""We are still experiencing some problems with internet banking which we hope to have resolved shortly."