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| Version 3 | Version 4 |
|---|---|
| Power failure hits HBOS customers | Power failure hits HBOS customers |
| (about 3 hours later) | |
| Halifax customers have been hit by a power failure affecting all branches, cash machines and online banking. | Halifax customers have been hit by a power failure affecting all branches, cash machines and online banking. |
| The bank said an external power disruption at an IT centre in Yorkshire caused problems to a range of Halifax and Bank of Scotland (HBOS) services. | |
| Power has now been restored, and the company says systems, including cash machines, are now running. | Power has now been restored, and the company says systems, including cash machines, are now running. |
| Internet banking has also been restored, having been affected by the earlier problems. | |
| An HBOS spokeswoman said: "We apologise to customers for the disruption and inconvenience this is causing." | |
| Cash problems | Cash problems |
| Branches were open this morning, but it was only possible to withdraw money at the counter service, where staff were writing transaction details down on paper. | Branches were open this morning, but it was only possible to withdraw money at the counter service, where staff were writing transaction details down on paper. |
| HBOS cash machines were out of service, and customers had also been having their cards rejected at the cash machines of other banks, and in some shops. | HBOS cash machines were out of service, and customers had also been having their cards rejected at the cash machines of other banks, and in some shops. |
| A spokesperson said cash machines started working again at 1430 GMT and bank cards are again being accepted at shops and at other banks' ATMs, as usual. | A spokesperson said cash machines started working again at 1430 GMT and bank cards are again being accepted at shops and at other banks' ATMs, as usual. |
| At one branch of Halifax in London, this morning, customers were greeted at the door by a manager telling them that "all banking services are down". | At one branch of Halifax in London, this morning, customers were greeted at the door by a manager telling them that "all banking services are down". |
| Appointments were being cancelled, because staff computer systems were not working, and customers were only allowed to withdraw a maximum of £200 because the bank could not check their account balance. | Appointments were being cancelled, because staff computer systems were not working, and customers were only allowed to withdraw a maximum of £200 because the bank could not check their account balance. |
| An HBOS spokesperson said: "Power was restored to the centre via our back up generators in the late morning and all systems, including cash machines, are running normally as of 1430." | |