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| Version 0 | Version 1 |
|---|---|
| Millions unable to withdraw cash | Millions unable to withdraw cash |
| (20 minutes later) | |
| Millions of customers across the UK have been stuck without access to cash after their bank cards stopped working in ATM machines. | |
| The Royal Bank of Scotland (RBS), which also owns NatWest, has apologised after its cashpoint, online and telephone banking systems crashed. | The Royal Bank of Scotland (RBS), which also owns NatWest, has apologised after its cashpoint, online and telephone banking systems crashed. |
| RBS cards are now working. Natwest customers, unable to get cash from ATMs, can use chip-and-pin machines. | RBS cards are now working. Natwest customers, unable to get cash from ATMs, can use chip-and-pin machines. |
| A spokeswoman said: "We are very sorry, and we're working to sort it out." | A spokeswoman said: "We are very sorry, and we're working to sort it out." |
| 'Very frustrating' | 'Very frustrating' |
| She added that until the problem was identified and fixed, customers could get cash from retail outlets which offered cashback. | She added that until the problem was identified and fixed, customers could get cash from retail outlets which offered cashback. |
| Guy Swanwick, 45, from Liverpool, told the BBC News website he tried to access cash at 2300 on Friday 1 June near his home, but was unable to do so. | Guy Swanwick, 45, from Liverpool, told the BBC News website he tried to access cash at 2300 on Friday 1 June near his home, but was unable to do so. |
| Mr Swanwick, who is disabled, said: "I tried 12 cashpoints without success. | Mr Swanwick, who is disabled, said: "I tried 12 cashpoints without success. |
| "I ran into several other NatWest customers in the same position. It was very frustrating." | "I ran into several other NatWest customers in the same position. It was very frustrating." |