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| Version 1 | Version 2 |
|---|---|
| Bank says sorry for cash problems | |
| (about 1 hour later) | |
| Millions of customers across the UK were left without any access to cash after their bank cards stopped working in ATM machines. | |
| The Royal Bank of Scotland (RBS), which also owns NatWest, has apologised after its cashpoint, online and telephone banking systems crashed. | The Royal Bank of Scotland (RBS), which also owns NatWest, has apologised after its cashpoint, online and telephone banking systems crashed. |
| All RBS and Natwest cards are now working in cash machines, but other services are still affected. | |
| A spokeswoman said: "We are very sorry, and we're working to sort it out." | A spokeswoman said: "We are very sorry, and we're working to sort it out." |
| 'Very frustrating' | 'Very frustrating' |
| She added that ATM services had all returned to normal by the afternoon of 2 June, but engineers were still trying to repair the internet and telephone banking network. | |
| Guy Swanwick, 45, from Liverpool, told the BBC News website he tried to access cash at 2300 on Friday 1 June near his home, but was unable to do so. | Guy Swanwick, 45, from Liverpool, told the BBC News website he tried to access cash at 2300 on Friday 1 June near his home, but was unable to do so. |
| Mr Swanwick, who is disabled, said: "I tried 12 cashpoints without success. | Mr Swanwick, who is disabled, said: "I tried 12 cashpoints without success. |
| "I ran into several other NatWest customers in the same position. It was very frustrating." | "I ran into several other NatWest customers in the same position. It was very frustrating." |