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Version 2 | Version 3 |
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Bank says sorry for cash problems | Bank says sorry for cash problems |
(about 1 hour later) | |
Millions of customers across the UK were left without any access to cash after their bank cards stopped working in ATM machines. | Millions of customers across the UK were left without any access to cash after their bank cards stopped working in ATM machines. |
The Royal Bank of Scotland (RBS), which also owns NatWest, has apologised after its cashpoint, online and telephone banking systems crashed. | The Royal Bank of Scotland (RBS), which also owns NatWest, has apologised after its cashpoint, online and telephone banking systems crashed. |
Natwest cards and all RBS services are now working, but Natwest's web and phone banking are still affected. | |
A spokeswoman said: "We are very sorry, and we're working to sort it out." | A spokeswoman said: "We are very sorry, and we're working to sort it out." |
'Very frustrating' | 'Very frustrating' |
She added that ATM services had all returned to normal by the afternoon of 2 June, but engineers were still trying to repair Natwest's internet and telephone banking network. | |
Guy Swanwick, 45, from Liverpool, told the BBC News website he tried to access cash at 2300 on Friday 1 June near his home, but was unable to do so. | Guy Swanwick, 45, from Liverpool, told the BBC News website he tried to access cash at 2300 on Friday 1 June near his home, but was unable to do so. |
Mr Swanwick, who is disabled, said: "I tried 12 cashpoints without success. | Mr Swanwick, who is disabled, said: "I tried 12 cashpoints without success. |
"I ran into several other NatWest customers in the same position. It was very frustrating." | "I ran into several other NatWest customers in the same position. It was very frustrating." |