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| Version 1 | Version 2 |
|---|---|
| RBS: 'technical issues' leave customers unable to pay | RBS: 'technical issues' leave customers unable to pay |
| (35 minutes later) | |
| Customers of Natwest, the Royal Bank of Scotland (RBS) and Ulster Bank have been left unable to pay for their purchases on one of the busiest shopping days of the year. | Customers of Natwest, the Royal Bank of Scotland (RBS) and Ulster Bank have been left unable to pay for their purchases on one of the busiest shopping days of the year. |
| RBS said in a statement: "We are aware of the technical issues being experienced by customers and are working to get them fixed urgently." | RBS said in a statement: "We are aware of the technical issues being experienced by customers and are working to get them fixed urgently." |
| "We apologise to customers for the inconvenience caused." | "We apologise to customers for the inconvenience caused." |
| There have been problems with online and card transactions since 18:00 GMT. | There have been problems with online and card transactions since 18:00 GMT. |
| RBS is the parent company of both Natwest and Ulster Bank. | RBS is the parent company of both Natwest and Ulster Bank. |
| In 2012, an IT fault locked many RBS, NatWest and Ulster Bank customers out of their accounts for several days. | |
| The bank, which is still 80%-owned by the UK government, said it had improved its services since the problems occurred in June and July of 2012. | The bank, which is still 80%-owned by the UK government, said it had improved its services since the problems occurred in June and July of 2012. |
| 'Major problem' | |
| One Natwest customer from High Wycombe in Buckinghamshire told the BBC his card has been rejected a number of times this evening. | |
| "I saw long queues at ATMs, and there were other people whose cards had also been declined. | |
| "I couldn't do my shopping, so it is obviously a major problem for me." | |
| Monday 2 December has been dubbed Cyber Monday due to the flurry of discounts offered by retailers hoping to boost their festive sales. | Monday 2 December has been dubbed Cyber Monday due to the flurry of discounts offered by retailers hoping to boost their festive sales. |
| It is estimated that it will be the busiest online shopping day of the year. | It is estimated that it will be the busiest online shopping day of the year. |