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| Version 4 | Version 5 |
|---|---|
| RBS: 'technical issues' leave customers unable to pay | RBS: 'technical issues' leave customers unable to pay |
| (about 5 hours later) | |
| Customers of Natwest, the Royal Bank of Scotland (RBS) and Ulster Bank were left unable to pay for their purchases on Monday - one of the busiest shopping days of the year. | Customers of Natwest, the Royal Bank of Scotland (RBS) and Ulster Bank were left unable to pay for their purchases on Monday - one of the busiest shopping days of the year. |
| RBS said in a statement: "We are very sorry for the system issues that affected our customers this evening." | RBS said in a statement: "We are very sorry for the system issues that affected our customers this evening." |
| The banking group added that it would compensate those left "out of pocket as a result of these system problems". | The banking group added that it would compensate those left "out of pocket as a result of these system problems". |
| Online and card transactions were affected from 18:00 GMT on. | |
| RBS is the parent company of both Natwest and Ulster Bank. | RBS is the parent company of both Natwest and Ulster Bank. |
| In a statement, RBS said that there were reports from its customers that some services were returning . | In a statement, RBS said that there were reports from its customers that some services were returning . |
| RBS said: "If any customer is unable to resolve an issue caused by the disruption, they should get in touch with our call centres or come into a branch in the morning where our staff will be ready to help." | RBS said: "If any customer is unable to resolve an issue caused by the disruption, they should get in touch with our call centres or come into a branch in the morning where our staff will be ready to help." |
| In 2012, an IT fault locked many RBS, NatWest and Ulster Bank customers out of their accounts for several days. | In 2012, an IT fault locked many RBS, NatWest and Ulster Bank customers out of their accounts for several days. |
| The bank, which is still 80%-owned by the UK government, said it had improved its services since the problems occurred in June and July of 2012. | The bank, which is still 80%-owned by the UK government, said it had improved its services since the problems occurred in June and July of 2012. |
| 'Major problem' | 'Major problem' |
| One Natwest customer from High Wycombe in Buckinghamshire told the BBC his card had been rejected a number of times on Monday evening. | One Natwest customer from High Wycombe in Buckinghamshire told the BBC his card had been rejected a number of times on Monday evening. |
| "I saw long queues at ATMs, and there were other people whose cards had also been declined. | "I saw long queues at ATMs, and there were other people whose cards had also been declined. |
| "I couldn't do my shopping, so it is obviously a major problem for me." | "I couldn't do my shopping, so it is obviously a major problem for me." |
| Monday 2 December has been dubbed Cyber Monday due to the flurry of discounts offered by retailers hoping to boost their festive sales. | Monday 2 December has been dubbed Cyber Monday due to the flurry of discounts offered by retailers hoping to boost their festive sales. |
| It is estimated that it will be the busiest online shopping day of the year. | It is estimated that it will be the busiest online shopping day of the year. |