This article is from the source 'bbc' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.
You can find the current article at its original source at https://www.bbc.co.uk/news/technology-52448607
The article has changed 6 times. There is an RSS feed of changes available.
| Version 1 | Version 2 |
|---|---|
| Virgin Media goes offline for thousands | Virgin Media goes offline for thousands |
| (about 2 hours later) | |
| Virgin Media, one of the UK's largest broadband providers, has gone offline for thousands of users, at peak time. | Virgin Media, one of the UK's largest broadband providers, has gone offline for thousands of users, at peak time. |
| The outage began just after 17:00 on Monday, coinciding with the government daily coronavirus press briefing. | The outage began just after 17:00 on Monday, coinciding with the government daily coronavirus press briefing. |
| The Downdetector service recorded more than 30,000 reports. Many said their service had come back online shortly after the outage but others reported ongoing problems nearly an hour later. | The Downdetector service recorded more than 30,000 reports. Many said their service had come back online shortly after the outage but others reported ongoing problems nearly an hour later. |
| Virgin said the problem had been fixed, despite ongoing complaints on Twitter. | Virgin said the problem had been fixed, despite ongoing complaints on Twitter. |
| In a statement that followed, a company spokesman said: "We're currently investigating an intermittent broadband issue that lasted for a very short period of time earlier this evening. | In a statement that followed, a company spokesman said: "We're currently investigating an intermittent broadband issue that lasted for a very short period of time earlier this evening. |
| "While services are currently back up and running, our teams are looking into the problem and will work flat out to fix it. We apologise for any inconvenience caused." | "While services are currently back up and running, our teams are looking into the problem and will work flat out to fix it. We apologise for any inconvenience caused." |
| However, some users have reported brief outages continuing into the night, causing problems for services - such as customer service chats and online video games -which require a persistent connection. |