This article is from the source 'bbc' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.
You can find the current article at its original source at https://www.bbc.co.uk/news/technology-52448607
The article has changed 6 times. There is an RSS feed of changes available.
| Version 4 | Version 5 |
|---|---|
| Virgin Media goes offline for thousands | Virgin Media goes offline for thousands |
| (about 7 hours later) | |
| Virgin Media, one of the UK's largest broadband providers, has gone offline for thousands of users. | Virgin Media, one of the UK's largest broadband providers, has gone offline for thousands of users. |
| Intermittent outages began just after 17:00 BST on Monday, coinciding with the government daily coronavirus press briefing. | Intermittent outages began just after 17:00 BST on Monday, coinciding with the government daily coronavirus press briefing. |
| The Downdetector service recorded more than 30,000 reports - some said service resumed quickly but others reported ongoing issues hours later. | The Downdetector service recorded more than 30,000 reports - some said service resumed quickly but others reported ongoing issues hours later. |
| Virgin said the problem was fixed as of Tuesday morning. | Virgin said the problem was fixed as of Tuesday morning. |
| A Virgin Media spokesman told the BBC on Tuesday the issue "saw broadband drop for a minute or so every hour or two and then restore". | A Virgin Media spokesman told the BBC on Tuesday the issue "saw broadband drop for a minute or so every hour or two and then restore". |
| "We identified the problem and it's now fixed as of earlier this morning. This wasn't a constant loss of service, it was intermittent," he added. The firm believes the problem was caused "by a technical fault in our core network". | |
| Some users had reported brief outages continuing into the early hours, causing problems for services - such as customer service chats and online video games - which require a persistent connection. | Some users had reported brief outages continuing into the early hours, causing problems for services - such as customer service chats and online video games - which require a persistent connection. |
| Virgin Media's website had estimated problems would not be fixed until Tuesday morning for some UK postcodes. | Virgin Media's website had estimated problems would not be fixed until Tuesday morning for some UK postcodes. |
| Downdetector indicates that other UK broadband providers - including Sky, BT, TalkTalk and Vodafone - experienced problems for a brief time shortly after midnight, but it is not known whether this was related to Virgin's problem. | Downdetector indicates that other UK broadband providers - including Sky, BT, TalkTalk and Vodafone - experienced problems for a brief time shortly after midnight, but it is not known whether this was related to Virgin's problem. |