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| Virgin Media goes offline for thousands | Virgin Media goes offline for thousands |
| (32 minutes later) | |
| Virgin Media, one of the UK's largest broadband providers, has gone offline for thousands of users. | Virgin Media, one of the UK's largest broadband providers, has gone offline for thousands of users. |
| Intermittent outages began just after 17:00 BST on Monday, coinciding with the government daily coronavirus press briefing. | Intermittent outages began just after 17:00 BST on Monday, coinciding with the government daily coronavirus press briefing. |
| The Downdetector service recorded more than 30,000 reports - some said service resumed quickly but others reported ongoing issues hours later. | The Downdetector service recorded more than 30,000 reports - some said service resumed quickly but others reported ongoing issues hours later. |
| Virgin said the problem was fixed as of Tuesday morning. | Virgin said the problem was fixed as of Tuesday morning. |
| A Virgin Media spokesman told the BBC on Tuesday the issue "saw broadband drop for a minute or so every hour or two and then restore". | A Virgin Media spokesman told the BBC on Tuesday the issue "saw broadband drop for a minute or so every hour or two and then restore". |
| "We identified the problem and it's now fixed as of earlier this morning. This wasn't a constant loss of service, it was intermittent," he added. | "We identified the problem and it's now fixed as of earlier this morning. This wasn't a constant loss of service, it was intermittent," he added. |
| Some users had reported brief outages continuing into the early hours, causing problems for services - such as customer service chats and online video games - which require a persistent connection. | Some users had reported brief outages continuing into the early hours, causing problems for services - such as customer service chats and online video games - which require a persistent connection. |
| Virgin Media's website had estimated problems would not be fixed until Tuesday morning for some UK postcodes. | |
| Downdetector indicates that other UK broadband providers - including Sky, BT, TalkTalk and Vodafone - experienced problems for a brief time shortly after midnight, but it is not known whether this was related to Virgin's problem. |