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| Version 1 | Version 2 |
|---|---|
| Santander customers facing technical issues | Santander customers facing technical issues |
| (32 minutes later) | |
| Santander has said it is working to resolve problems with some of its services. | Santander has said it is working to resolve problems with some of its services. |
| The bank, which has 14 million active UK customers, said it was "currently experiencing technical issues, we are working hard to resolve". | The bank, which has 14 million active UK customers, said it was "currently experiencing technical issues, we are working hard to resolve". |
| When asked when the problems would be resolved, it said on Twitter "we currently don't have any timescales at the moment". | When asked when the problems would be resolved, it said on Twitter "we currently don't have any timescales at the moment". |
| The company apologised for "any issues this causes". | The company apologised for "any issues this causes". |
| Asked by one customer how they can pay for a scheduled delivery of building materials on Saturday afternoon, the bank said its ATM network was "operational". | Asked by one customer how they can pay for a scheduled delivery of building materials on Saturday afternoon, the bank said its ATM network was "operational". |
| A service status page on its website said planned maintenance was due on the Santander mobile banking app overnight on Friday. It is not known whether this prompted Saturday's problems. | |
| It said that card payments were also "available as usual", but some customers on Twitter reported being unable to use their cards to pay for goods and services. | It said that card payments were also "available as usual", but some customers on Twitter reported being unable to use their cards to pay for goods and services. |
| "We're experiencing very high volumes of calls into our contact centres," the company added. It is unclear how many customers are affected. | |
| Are you a Santander customer experiencing technical problems? How has this affected you? Email haveyoursay@bbc.co.uk. | Are you a Santander customer experiencing technical problems? How has this affected you? Email haveyoursay@bbc.co.uk. |
| Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: | Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: |
| WhatsApp: +44 7756 165803 | WhatsApp: +44 7756 165803 |
| Tweet: @BBC_HaveYourSay | Tweet: @BBC_HaveYourSay |
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| Or use this form to get in touch: | Or use this form to get in touch: |