This article is from the source 'bbc' and was first published or seen on . It last changed over 40 days ago and won't be checked again for changes.
You can find the current article at its original source at https://www.bbc.co.uk/news/uk-57127774
The article has changed 11 times. There is an RSS feed of changes available.
Version 1 | Version 2 |
---|---|
Santander customers facing technical issues | Santander customers facing technical issues |
(32 minutes later) | |
Santander has said it is working to resolve problems with some of its services. | Santander has said it is working to resolve problems with some of its services. |
The bank, which has 14 million active UK customers, said it was "currently experiencing technical issues, we are working hard to resolve". | The bank, which has 14 million active UK customers, said it was "currently experiencing technical issues, we are working hard to resolve". |
When asked when the problems would be resolved, it said on Twitter "we currently don't have any timescales at the moment". | When asked when the problems would be resolved, it said on Twitter "we currently don't have any timescales at the moment". |
The company apologised for "any issues this causes". | The company apologised for "any issues this causes". |
Asked by one customer how they can pay for a scheduled delivery of building materials on Saturday afternoon, the bank said its ATM network was "operational". | Asked by one customer how they can pay for a scheduled delivery of building materials on Saturday afternoon, the bank said its ATM network was "operational". |
A service status page on its website said planned maintenance was due on the Santander mobile banking app overnight on Friday. It is not known whether this prompted Saturday's problems. | |
It said that card payments were also "available as usual", but some customers on Twitter reported being unable to use their cards to pay for goods and services. | It said that card payments were also "available as usual", but some customers on Twitter reported being unable to use their cards to pay for goods and services. |
"We're experiencing very high volumes of calls into our contact centres," the company added. It is unclear how many customers are affected. | |
Are you a Santander customer experiencing technical problems? How has this affected you? Email haveyoursay@bbc.co.uk. | Are you a Santander customer experiencing technical problems? How has this affected you? Email haveyoursay@bbc.co.uk. |
Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: | Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: |
WhatsApp: +44 7756 165803 | WhatsApp: +44 7756 165803 |
Tweet: @BBC_HaveYourSay | Tweet: @BBC_HaveYourSay |
Please read our terms & conditions and privacy policy | Please read our terms & conditions and privacy policy |
Or use this form to get in touch: | Or use this form to get in touch: |