This article is from the source 'bbc' and was first published or seen on . The next check for changes will be

You can find the current article at its original source at https://www.bbc.co.uk/news/uk-57127774

The article has changed 11 times. There is an RSS feed of changes available.

Version 3 Version 4
Santander customers facing technical issues Santander customers unable to access accounts
(32 minutes later)
Santander has said it is working to resolve problems with some of its services, including its app and ATMs. Santander has said it is working to resolve problems with many of its services, including its app and ATMs.
The bank, which has 14 million active UK customers, said it was "currently experiencing technical issues, we are working hard to resolve". The bank, which has 14 million active UK customers, said on Twitter the problems affect branch, telephone, online app and card services.
When asked when the problems would be resolved, it said on Twitter "we currently don't have any timescales at the moment". One customer told the BBC he would leave the bank after being declined while attempting to buy a new car.
The company apologised for "any issues this causes". The bank did not have any timescale for fixing the problems and apologised for "any issues this causes".
The bank told customers they can "access cash from other banks' ATMs, at the Post Office and can get cashback where that's available". Stephen Curtis, 58, from Gloucester, said he was in a car showroom when his card was rejected despite having enough funds in his account.
A service status page on its website said planned maintenance was due on the Santander mobile banking app overnight on Friday. It is not known whether this prompted Saturday's problems. He said: "I'm definitely leaving the bank, and my wife's with the bank as well. We're on a tight schedule anyway, we're going on holiday Monday and we need the car for the holiday."
It said that card payments were also "available as usual", but some customers on Twitter reported being unable to use their cards to pay for goods and services. Santander told customers they can "access cash from other banks' ATMs, at the Post Office and can get cashback where that's available".
A service status page on its website said planned maintenance was due to be performed on the Santander mobile banking app overnight on Friday. It is not known whether this prompted Saturday's problems.
"We're experiencing very high volumes of calls into our contact centres," the company added. It is unclear how many customers are affected."We're experiencing very high volumes of calls into our contact centres," the company added. It is unclear how many customers are affected.
Are you a Santander customer experiencing technical problems? How has this affected you? Email haveyoursay@bbc.co.uk.Are you a Santander customer experiencing technical problems? How has this affected you? Email haveyoursay@bbc.co.uk.
Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways:Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways:
WhatsApp: +44 7756 165803WhatsApp: +44 7756 165803
Tweet: @BBC_HaveYourSayTweet: @BBC_HaveYourSay
Please read our terms & conditions and privacy policyPlease read our terms & conditions and privacy policy
Or use this form to get in touch:Or use this form to get in touch: