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| Version 4 | Version 5 |
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| Santander customers unable to access accounts | Santander customers unable to access accounts |
| (32 minutes later) | |
| Santander has said it is working to resolve problems with many of its services, including its app and ATMs. | Santander has said it is working to resolve problems with many of its services, including its app and ATMs. |
| The bank, which has 14 million active UK customers, said on Twitter the problems affect branch, telephone, online app and card services. | The bank, which has 14 million active UK customers, said on Twitter the problems affect branch, telephone, online app and card services. |
| It did not have any timescale for fixing the problems and apologised. | |
| One customer told the BBC he would leave the bank after being declined while trying to buy a new car. "It was so embarrassing," he said. | |
| Stephen Curtis, 58, from Gloucester, said he was in a car showroom when his card was rejected despite having enough funds in his account. | Stephen Curtis, 58, from Gloucester, said he was in a car showroom when his card was rejected despite having enough funds in his account. |
| "This is unforgivable," he said. "I work in IT, I know about systems, I know about backups and upgrades. To have this happen, I would get the sack if it happened in my job. | |
| "I'm definitely leaving the bank, and my wife's with the bank as well. We're on a tight schedule anyway, we're going on holiday Monday and we need the car for the holiday." | |
| Santander told customers they can "access cash from other banks' ATMs, at the Post Office and can get cashback where that's available". | Santander told customers they can "access cash from other banks' ATMs, at the Post Office and can get cashback where that's available". |
| A service status page on its website said planned maintenance was due to be performed on the Santander mobile banking app overnight on Friday. It is not known whether this prompted Saturday's problems. | A service status page on its website said planned maintenance was due to be performed on the Santander mobile banking app overnight on Friday. It is not known whether this prompted Saturday's problems. |
| "We're sorry that a technical problem is affecting our services, our teams are working hard to fix it," the company said on Twitter. | |
| "You can access cash from other banks' ATMs. Please check back here for further updates." | |
| Are you a Santander customer experiencing technical problems? How has this affected you? Email haveyoursay@bbc.co.uk. | Are you a Santander customer experiencing technical problems? How has this affected you? Email haveyoursay@bbc.co.uk. |
| Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: | Please include a contact number if you are willing to speak to a BBC journalist. You can also contact us in the following ways: |
| WhatsApp: +44 7756 165803 | WhatsApp: +44 7756 165803 |
| Tweet: @BBC_HaveYourSay | Tweet: @BBC_HaveYourSay |
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| Or use this form to get in touch: | Or use this form to get in touch: |