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Santander customers facing technical issues Santander customers facing technical issues
(32 minutes later)
Santander has said it is working to resolve problems with some of its services. Santander has said it is working to resolve problems with some of its services, including its app and ATMs.
The bank, which has 14 million active UK customers, said it was "currently experiencing technical issues, we are working hard to resolve".The bank, which has 14 million active UK customers, said it was "currently experiencing technical issues, we are working hard to resolve".
When asked when the problems would be resolved, it said on Twitter "we currently don't have any timescales at the moment".When asked when the problems would be resolved, it said on Twitter "we currently don't have any timescales at the moment".
The company apologised for "any issues this causes".The company apologised for "any issues this causes".
Asked by one customer how they can pay for a scheduled delivery of building materials on Saturday afternoon, the bank said its ATM network was "operational". The bank told customers they can "access cash from other banks' ATMs, at the Post Office and can get cashback where that's available".
A service status page on its website said planned maintenance was due on the Santander mobile banking app overnight on Friday. It is not known whether this prompted Saturday's problems.A service status page on its website said planned maintenance was due on the Santander mobile banking app overnight on Friday. It is not known whether this prompted Saturday's problems.
It said that card payments were also "available as usual", but some customers on Twitter reported being unable to use their cards to pay for goods and services.It said that card payments were also "available as usual", but some customers on Twitter reported being unable to use their cards to pay for goods and services.
"We're experiencing very high volumes of calls into our contact centres," the company added. It is unclear how many customers are affected."We're experiencing very high volumes of calls into our contact centres," the company added. It is unclear how many customers are affected.
Are you a Santander customer experiencing technical problems? How has this affected you? Email haveyoursay@bbc.co.uk.Are you a Santander customer experiencing technical problems? How has this affected you? Email haveyoursay@bbc.co.uk.
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